Gloria Hotels

Careers

Looking for a job in the hospitality sector? Explore the latest vacancies at Gloria Hotels & Resorts.

Sales Manager-Leisure at the 4 star "Gloria Hotel" in Dubai Internet City

Sales Manager-Leisure at the 4 star "Gloria Hotel" in Dubai Internet City

ESSENTIAL JOB FUNCTIONS: To generate and maintains customers of defined accounts/areas through sales activities (face to face sales calls, telephone calls, entertainment). To maintain a high level of exposure for the hotel through direct sales, telephone, fax, written communications. To ensure comprehensive & complete coverage of own portfolio covering all levels of accounts’ managerial & departmental executives for a comprehensive client servicing, achieving targets and maximum productivity. To implement & executes all sales objectives and action plans to reach and exceed targets set. To solicit and serves transient and group business & meetings. To formulate corporate offer letters and yearly contracts and any other required business correspondence. To establish parameters, quotes and negotiate prices with customers for transient and group business. To ensure that the response to any business request is actions within 24 hours To promote & produces sales leads for the Gloria Hotels outside of coverage area. To provide feedback to the Director of Sales & Marketing / Director of Sales / Senior Sales Managers / Sales Managers on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone, and direct mail, in his / her market areas. To arrange site inspections of the hotel. To disseminate sales related information to other departments as appropriate. To maintain close communication with the Events Management Team in the negotiation process of their accounts. To attend all pre & post – conference meetings, as required, arranged by the Event’s Management Department. To follow up with the Events Management Team after the post – event meeting with Thank You calls and send Thank You Letter together. To perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies to achieve the overall objectives of the position. To handle incoming calls and ensures messages are taken details are forwarded to the person concerned. To attend departmental and communication meeting as requested by Department Head. To attend major events in hotel & city as requested by Department Head. To closely monitor accounts revenue and business production of the own corporate portfolio and that of any assigned Sales Executives. To maximize up selling opportunities whenever possible. To review direct competition and conducts regular research. To establish and maintains files of major accounts and assists Senior Sales Manager in maintaining the accounts management system. To ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible. To maintain an up to date account & contact database and details in property management system. To ensure comprehensive and up to date knowledge of properties’ unique selling points, features, amenities, services, and policies. To closely coordinate and communicate with outbound sales office with regards to accounts/markets those are serviced by Outbound Sales. To ensure that Gloria Hotels Sales & Marketing Policies and Standard Operational Procedures are adhered to at all times.

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Guest Relation Officer at the 4 star "Gloria Hotel" in Dubai Internet City

Guest Relation Officer at the 4 star "Gloria Hotel" in Dubai Internet City

Job Description • To ensure that all guest comments both negative and positive are noted in the guest relations logbook including all information which may be important for the hotel. The guest relations logbook should be submitted daily to the public relations manager for review. The log book is then routed to the executive office, sales manager and hospitality manager for information. • In a case of negative guest comments, the department head concerned should be contacted immediately. The comments should be indicated in the logbook together with any action taken, by whom and when. • If a guest cannot be contacted, a note of explanation outlining the action taken should be left in the guest mailbox. • If a problem cannot be rectified the guest relations officers should contact the duty manager. • In the case of theft, accidents, lost and found involving guests, the duty manager should be contacted and notified. • The guest relations officer should advise the sales manager or duty manager of any guests they feel should be contacted (e.g. travel agents, journalists or new accounts). •The guest relations officer should check the VIP list, arrival list, in-house departures of the day and follow up any special requirements for the arrival of the guest such as airport transfers and ensure that the correct amenities are placed in the room as per our guest amenities program. •All VIP rooms are to be checked prior to the arrival of the guests, ensuring that the rooms are in excellent condition and all amenities are in the room according to the guest amenities program.

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Reservations Agent at the 4 star "Gloria Hotel" in Dubai Internet City

Reservations Agent at the 4 star "Gloria Hotel" in Dubai Internet City

Duties and Responsibilities: 1.Receives processes and confirm guest room reservations made by clients on the phone, letter or fax as per Gloria standard. 2. Sort all the correspondence in the order of priority and process the Reservation to the set standard. 3. Input, modify or cancel phone reservations into the system correct and directly and file accordingly. 4. Attends to inquiries, complaints, and requests regarding reservations. 5. Maintains established filing systems of all correspondence 6. Ensure that all the reservations requests are processed and confirmation and or cancellation request faxes or emails are sent within 24 hours period. 7. Organizes visa request for the hotel guest as per hotel policy. 8. Answers complaints regarding reservation and refer any problems to the immediate superior on duty. 9. Answers inquire and/or promote hotel services and facilities. 10. Answer questions on the rates, promotions and room type’s availability. 11. Access the GDS/CRS/TPI regularly and input these reservations into the system. 12. Follows established procedures to process all room reservations, rates, confirmations, hotel facilities, etc. 13. Put traces into reservations that require follow-up. E.g. payment, visa, special request and rate discrepancy. 14. Check all the reservations for the next day arrival and ensure that all the pertinent information regarding the stay and special requests is being fulfilled. 15. Ascertain callers needs through open-ended questions and try to sell higher yield rooms. 16. Uses guest recognition skills effectively. 17. Perform any other duties that may be assigned from time to time by the immediate Superior or Management. 18. Complies with hotel health, safety, and hygiene policy.

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Gym Instructor at the 4 star "Gloria Hotel" in Dubai Internet City

Gym Instructor at the 4 star "Gloria Hotel" in Dubai Internet City

Duties and Responsibilities: • To provide a courteous and helpful service to all club members and guests all time. • Answer telephone inquiries in a courteous manner using the standard of the club. • To provide correct information about the Recreation Facilities and service to club members and guests. • To provide over all fitness counseling service, ensuring the highest standard of safety supervision always according to the need of the members. • To monitor the organized program of the Wellness system. • To prepare a training program for the guest; assessments (height, weight, pulse, medical history, Percentage of fat, blood pressure etc... • To conduct aerobic (cardiovascular) fitness sessions level and grading. • Develops fitness programs for the guest. • Monitors the progress of the guest's fitness program. • Make sure that guests are wearing appropriate dress and comfortable shoes. • To ensure that the gym equipment are in perfect condition on a regular basis. • Always ensure the highest standard of cleanliness and hygiene in designated areas. • To be punctual according to the schedule and productive during working hours. • Performs duty as may be assigned by the Recreation Manager. • Smoking tobacco, food, and gum are prohibited in working area. • Greet the guests and members with a smile. • Responsible for switching on the machines in the morning and closing in the evening. • Take extra care of working area.

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