Gloria Hotels

Careers

Looking for a job in the hospitality sector? Explore the latest vacancies at Gloria Hotels & Resorts.

Sales Manager (Leisure/Travel Trade)

Sales Manager (Leisure/Travel Trade)

Job Synopsis:

  • Under the general guidance and supervision of the Director of Sales, implements all sales activities and maximize business opportunities in his / her specific area of responsibility.

General Tasks and Responsibilities:

  • To generate and maintains customers of defined accounts/areas through sales activities (face to face sales calls, telephone calls, entertainment) .
  • To maintain a high level of exposure for the hotel through direct sales, telephone, fax, written communications.
  • To ensure comprehensive & complete coverage of own portfolio covering all levels of accounts’ managerial & departmental executives for a comprehensive client servicing, achieving targets and maximum productivity.
  • To implement & executes all sales objectives and action plans to reach and exceed targets set.
  • To solicit and serves transient and group business & meetings.
  • To formulate corporate offer letters and yearly contracts and any other required business correspondence.
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Reservations Agent

Reservations Agent

Gloria Hotel is urgently looking for Arabic speaking Reservations Agent:

  • The right candidate should have at least a minimum of 1 to 2 years solid experience in the same capacity
  • Check all the reservations for the next day arrival and ensure that all the pertinent information regarding the stay and special requests is being fulfilled.
  • Follows established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
  • Competitive salary and benefits package awaits the right candidate.
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Telephone Operator (Arabic Speaking)

Telephone Operator (Arabic Speaking)

Job Synopsis:

To answer incoming phone calls and efficiently direct phone traffic and provide an exceptional level of service for guest and associates.

General Tasks and Responsibilities: 

  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
  • Relay and route written and verbal messages.
  • Place telephone calls or arrange conference calls as instructed.
  • Keep records of calls placed and charges incurred.
  • Record messages, suggesting rewording for clarity and conciseness.
  • Stamp messages with time and date, and file them appropriately.
  • To assist guest by providing information and services.
  • To dispatch guest request calls, initiating emergency response procedures, and wake up calls.
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Assistant Human Resources Manager

Assistant Human Resources Manager

Job Synopsis:

To provide Human Resources support at both strategic and operational levels to the Gloria Hotels through interpreting business needs, and together with the Cluster Director of HR developing focused and pragmatic HR solutions which are aligned to the business objectives.

General Tasks and Responsibilities:

Managing Recruitment and Hiring Process

  • Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
  • Establishes and maintains contact with external recruitment sources.
  • Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.

Managing Employee Development

  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate for all HR associates.
  • Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.

Maintaining Employee Relations

  • Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
  • Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
  • Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner

 Managing Legal and Compliance Practices

  • Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
  • Ensures compliance with procedure for accessing, reviewing, and auditing employee files.
  • Communicates property rules and regulations via the employee handbook.
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