Russian Speaking Guest Relation Officer at the 4 star "Gloria Hotel in Dubai Internet City"
Job Description • To ensure that all guest comments both negative and positive are noted in the guest relations logbook including all information which may be important for the hotel. The guest relations logbook should be submitted daily to the public relations manager for review. . The log book is then routed to the executive office, sales manager and hospitality manager for information. • In a case of negative guest comments, the department head concerned should be contacted immediately. The comments should be indicated in the logbook together with any action taken, by whom and when. • If a guest cannot be contacted, a note of explanation outlining the action taken should be left in the guest mailbox. • If a problem cannot be rectified the guest relations officers should contact the duty manager. • In the case of theft, accidents, lost and found involving guests, the duty manager should be contacted and notified. • The guest relations officer should advise the sales manager or duty manager of any guests they feel should be contacted (e.g. travel agents, journalists or new accounts). •The guest relations officer should check the VIP list, arrival list, in-house departures of the day and follow up any special requirements for the arrival of the guest such as airport transfers and ensure that the correct amenities are placed in the room as per our guest amenities program. •All VIP rooms are to be checked prior to the arrival of the guests, ensuring that the rooms are in excellent condition and all amenities are in the room according to the guest amenities program.Submit application »
Waitress & Waiter at the 4 star "Gloria Hotel in Dubai Internet City"
Duties and Responsibilities: • Attends regular training sessions in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up-selling, etc. • Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials/goods from other departments, etc. • Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments. • Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours. • Handles the guest greeting upon arrival and their seating through the hostess. • Ensures that under no circumstances the entrance is left unattended. • Maintains a professional/friendly, yet discreet relationship with the outlet patrons to ensure their well-being. • Makes himself/herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge). •Submit Application »
Housekeeping Attendant at the 4 star "Gloria Hotel in Dubai Internet City"
To ensure that all guest and colleague areas are maintained to a high standard of maintenance and cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures, and standards as laid out by the management to ensure maximum guest satisfaction. General Tasks and Responsibilities: • Does special general cleaning in guest rooms as per housekeeping daily, weekly and monthly schedule and occupancy level. • Cleans assigned rooms thoroughly, making the necessary arrangement in guest rooms and replenishing linen and guest supplies. • Inspects all facilities, furniture and fixtures and reports any damage to the Supervisor for action and follow-up.Submit Application »
Front Desk Receptionist at the 4 star "Gloria Hotel in Dubai Internet City"
General Tasks and Responsibilities: • To provide an efficient and friendly check-in according to company directives • To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks. • To inform all relevant departments regarding special guest requests • To be fully aware of hotel room rates, availability, promotions, services, and facilities. • To be fully aware of the hotel's selling status in order to maximize room occupancy, average room rates, and additional revenue. • To act efficiently as a general cashier as detailed in the FO SOP manual.Submit Application »